Junior Technical Project Manager (m/f/d) - Customer Success
What this role is about and who we are looking for
In your role as Junior Technical Project Manager (m/f/d) - Customer Success, you will be responsible for the successful delivery of small to medium-sized technical customer projects, from handover through to completion. As a key point of contact between Sales, Engineering, and our customers, you will ensure structured processes, transparent communication, and high-quality, contract-compliant delivery. You will be supported by experienced colleagues and will grow step by step into greater responsibility.
Your Tasks
- Contribute to the management of customer projects, including creating and continuously maintaining project plans with milestones and dependencies
- Plan and coordinate internal implementation tasks across multiple technical departments
- Continuously monitor project status and communicate proactively with internal and external stakeholders
- Manage changes and handle escalations responsibly, with a clear focus on solutions
- Ensure compliance with contractual requirements, processes, quality standards, and KPIs
- Close projects, including formal handover to operational teams and alignment with Accounting on billable services
- Work closely with Sales, Engineering, and Customer Success as a central interface with direct impact on the customer
- Actively contribute to the shaping and continuous improvement of processes, interfaces, and monitoring and reporting structures
Your Profile
- Completed technical or commercial vocational training, or a comparable qualification in an IT environment
- First experience in project management, ideally in planning and delivering IT projects (including through internships, entry-level roles, or project work)
- Basic knowledge of cloud, IT infrastructure, managed services, or network environments, as well as an understanding of technical contexts
- Good communication and facilitation skills, and a confident, professional presence when dealing with customers and internal stakeholders
- Strong organizational skills, a structured and self-driven way of working, and a high level of quality awareness
- First experience with PM tools (e.g., Jira or similar) is an advantage
- High level of self-motivation and willingness to learn
- Very good German and English skills, both written and spoken
Our Benefits
We are more than just a workplace. Therefore, we offer our employees many benefits (which partly depend on your position and location): good transport connections and flexible working hours. Period. Not to mention further training, a mentoring program, free parking, a mobile phone and notebook, snacks and drinks, company cars, employee events, a fun corner, ...
