Technical Advisor – Training & Quality (m/f/d)
Customer Support – netcup
What this role is about and who we are looking for
You enjoy creative training and want to deliver content in a way that sticks in people's minds. With a high degree of initiative, willingness to learn, and commitment, you develop training formats that inspire, have a lasting effect, and measurably support our quality standards. If you want to motivate and support people, then you'll fit right into our team.
Your Tasks
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Processing internal employee inquiries and quality-related customer feedback
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Documenting and preparing quality-related aspects from work processes, internal feedback, and customer feedback
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Inquiry-based collaboration with relevant internal interfaces
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Preparing technical information for internal distribution to support and specialist departments
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Designing, planning, and conducting training courses
(or follow-up courses) with Moodle -
Preparing and presenting training content, including creating and adapting training materials
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Reviewing learning progress and using practical examples to apply knowledge
Your Profile
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Good technical knowledge in the areas of web hosting, domains, and vServer
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Experience in designing and conducting technical training courses or workshops
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Ability to convey technical content in a way that is tailored to the target audience, understandable, and practical
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Experience with training or e-learning tools (e.g., Moodle)
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Patient, structured, and quality-oriented approach to work with a high degree of personal responsibility
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Experience with Atlassian solutions (Jira, Confluence) is an advantage
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Creativity and adaptability in the design and implementation of training content
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Very good written and spoken German and English skills
