You have an eye for processes, work in a structured manner and have a pragmatic approach when it comes to implementing things. You are empathetic, want to take responsibility and convince with your commitment and your winning hands-on mentality. Customer satisfaction is your maxim on the basis of which you want to help shape the expansion of our customer support and actively contribute to change.

#Profile

As Team Lead Customer Support you will take over the management and coordination of the team with the goal of strengthening and expanding the team structure in the long term. You will analyze the currently applicable processes as well as the draft concept for the further development of the team and coordinate the corresponding implementation. You are responsible for the expansion and the ongoing development of the existing support structures and processes and also support the team in dealing with operational tasks. In case of challenging customer requests, you always see the opportunity to coach your team and make process improvements. Furthermore, you ensure the quality of the cooperation with involved departments, channel corresponding requests and ensure a smooth process.

#Wanted

• experience in the field of customer support

• First leadership experience as well as experience in KPI based team management

• Ability to work in a team and strong communication skills

• Service-oriented way of working and high service orientation

• IT affinity, technical interest especially in the field of web hosting

• Excellent German and good English skills, both written and spoken

#REWARD

Anexia grew up as a family, and with our growth strategy, we intend to keep it that way. We like to take responsibility, respect one another, and we know that we can achieve whatever we put our minds to. We look after Anexia, and Anexia looks after us. Enthusiasm, experience, and competence count, so you can expect a fair salary and numerous benefits.

We are more than just a workplace. Therefore, we offer our employees many benefits (which partly depend on your position and location): good transport connections and flexible working hours. Period. Not to mention further training, a mentoring program, free parking, a mobile phone and notebook, snacks and drinks, company cars, employee events, a fun corner, ...